![]() ![]() We will require you to send us photos of the damaged items within 48 hours of you letting us know about the damaged item so we can claim the damages back from our couriers. We cannot be held responsible after this time. If an item you receive is damaged please contact us within 24 hours of receipt. This is to cover the postage cost incurred for sending out the item/s. Parcels that have been undelivered due to rejection of delivery, missed, failed delivery or due to incorrect details being supplied for delivery, the item/s cost will only be refunded. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any questions regarding delivery costs please email or use the contact us section of our website.Please ensure you are happy with this before placing an order outside of mainland UK. You will be responsible for the return of this parcel. If you refuse to pay these charges you will not be refunded the shipping cost when we receive the parcel back to us. ![]() If you are unsure if you will have to pay any customs taxes or duty charges we would recommend contacting your local customs office for more information. Customs taxes and duty - We are not responsible for any customs or duty charges that may occur. ![]() If you are ensure of anything please email us and we will be able to advise.
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